Play Smart, Play Safe

Responsible Gaming
with 67win

At 67win, the enjoyment of playing must go hand in hand with good self-control. We provide a range of tools and resources to ensure every member can enjoy our platform in a safe, controlled, and fun environment.

Available Deposit Limits Play Time Limit Self-Break Self-Exclusion
Check Yourself

Online gaming should be entertainment — not a source of stress or financial problems. Ask yourself:

  • I play with money I can afford to lose
  • I play for entertainment, not as a source of income
  • I can stop playing at any time without feeling pressured
  • I do not play to escape personal problems
  • I do not borrow money for gambling purposes
24/7
Customer Support for responsible gaming cases
6+
Self-control tools are available to every 67win member.
18+
The absolute minimum age for all 67win platform members
100%
Our commitment to member safety and well-being.

Why Responsible Gaming Important?

For most people, playing online is an enjoyable form of entertainment — a way to unwind after a long day, try their luck, or simply enjoy their favourite games. That is the spirit 67win wants to protect and nurture for every one of our members.

However, reality shows that a small number of players may struggle to control their gambling habits. Problem gambling is not a sign of weakness — it can happen to anyone, regardless of background or experience level. What matters is recognising the early signs and seeking help before the situation worsens.

At 67win, we believe that a responsible gambling platform not only provides fair and safe games, but also equips its members with the knowledge and tools needed to play wisely. This is why we invest in a comprehensive self-control system and provide easy access to professional support resources.

Our approach to responsible gaming is comprehensive — covering prevention, support, and immediate action when needed. We want to ensure that 67win remains a positive entertainment destination for all Malaysian members.

Tools Self-Control at 67win

We provide a range of self-control tools that you can activate directly through your account — no approval required.

Deposit Limit

Set daily, weekly, or monthly deposit limits to control the amount of money you add to your account. These limits take effect immediately and can only be lowered at any time. To raise a limit, a 7-day waiting period is required to ensure decisions are made with care.

Play Time Limit

Control how long you play in a single session. Once your time limit is reached, the system will send a warning and your session will be ended automatically. This helps you maintain a healthy balance between entertainment and daily life.

Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once your loss limit is reached, you will be unable to place new wagers until the limit period ends. This protects you from making impulsive decisions.

Self-Break

Need a short break? Activate the Self-Break feature to temporarily block access to your account — choose a period between 24 hours and 6 weeks. During this time, you will not receive any marketing communications from us.

Self-Exclusion

A more permanent option — your account will be fully blocked for a minimum period of 6 months to 5 years, or permanently. During the exclusion period, we will not accept new registrations or reopen your account under any circumstances.

Unsubscribe from Marketing

You can opt out of all promotional emails, offer notifications, or marketing communications at any time. This helps reduce external triggers that may negatively influence your playing decisions.

How to Activate Control Tools

Activating self-control tools on 67win is simple and can be done in under 2 minutes. Follow the steps below:

1

Login to Your Account

Access your 67win account via the Login button at the top right corner of the website. Make sure you are on the correct page and your connection is secure (HTTPS).

2

Go to Account Settings

Click on your profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3

Select a Control Tool

You will see all available self-control tools. Choose the one that suits your needs — whether a deposit limit, time limit, or self-exclusion.

4

Set Parameters

Enter your preferred limit value or duration. Read carefully before confirming — some tools take effect immediately and cannot be reversed within a set period.

5

Confirm & Save

Click "Confirm" to activate your control tool. You will receive a confirmation email as a record. If you need assistance, contact our Live Chat, available 24/7.

Recognise Warning Signs

Gambling problems often develop gradually. Here are warning signs that deserve serious attention:

Signs of Potential Problems
  • Playing with money meant for daily necessities such as rent or bills.
  • Feeling stressed, anxious, or irritable when unable to play
  • Hiding gambling habits from family members or friends
  • Continuing to play even after exceeding the limits you set for yourself
  • Borrowing money or selling assets to fund gambling
  • Playing to "win back" money that has already been lost (chasing losses).
  • Neglecting work, family, or health responsibilities in favour of gambling
Important: If you identify three or more of the above signs in yourself, please contact the Malaysia National Helpline for Gambling Problems or activate the Self-Exclusion feature on your account immediately. Seeking help early is always the best step.
Healthy Gaming Habits
  • Set a budget before playing and stick to that limit without exception
  • Treat money wagered as the cost of entertainment, not an investment.
  • Take regular breaks and avoid playing when tired or stressed.
  • Balance your playing time with other activities you enjoy
  • Always play with a clear mind — avoid alcohol or substances

Test Self-Assessment

Use this list of questions to honestly evaluate your playing habits. This is a personal reflection tool, not a clinical diagnosis.

Instructions: Check all questions you have experienced in the past 12 months. If you check 3 or more, we strongly encourage you to speak with a professional or activate your self-control tools.

Have you ever felt the need to wager increasingly larger amounts of money to get the same level of excitement?
Have you ever tried to stop or reduce gambling but failed to do so?
Has gambling ever caused problems at work, at home, or in your personal relationships?
Have you ever lied to family members or friends about how much time or money you have spent playing?
Have you ever played to escape feelings of sadness, anxiety, or life stress?
After a loss, do you often continue playing the next day to try to recover the money you lost?
Have you ever borrowed money or sold belongings to fund your playing?
Has playing ever caused you to neglect meals, sleep, or your personal health?
Important Note: This test is not a substitute for professional assessment. If you are concerned about your own gambling habits or those of a loved one, please seek help from a qualified mental health professional or counsellor.

Resources Help & Support

You do not have to face this alone. There are various support resources available to help you or someone you care about.

01

67win Live Chat

Our Responsible Gaming team is available 24/7. Contact us via Live Chat for immediate guidance on self-control tools or to request that your self-exclusion be activated.

02

National Helpline

The Malaysia Ministry of Health provides a confidential mental health support line. Get guidance and referrals to counsellors experienced in problem gambling issues.

03

Professional Counselling

Certified counsellors who specialise in behavioural addiction can help you understand the root causes of your problem and develop effective, long-lasting self-control strategies.

04

Peer Support Groups

Gamblers Anonymous Malaysia and local community support groups provide a safe environment to share experiences and receive support from others who understand the same challenges.

Remember: Seeking help is a sign of strength, not weakness. Every request you make to the 67win team will be handled with complete confidentiality and respect. We are here to support you, not to judge you.

Question Common

Deposit limits can be reduced at any time and take effect immediately. However, to increase or cancel a deposit limit, a mandatory 7-day waiting period applies. This is a protective measure to ensure you do not make impulsive decisions and have sufficient time to reconsider.

Self-Break is a temporary block lasting between 24 hours and 6 weeks — ideal for those who need a short pause. Self-Exclusion is a more serious commitment, with a minimum period of 6 months up to a permanent block. During Self-Exclusion, your account cannot be reopened under any circumstances until the designated period has fully elapsed.

Yes, completely. All information relating to self-control requests, self-exclusion, and any communication with our Responsible Gaming team is handled with the highest level of confidentiality. This information will not be shared with any third party except as required by law.

67win uses an advanced identity verification system to prevent this. Any attempt to register using the same personal details during an active Self-Exclusion period will be automatically rejected. New accounts that are successfully created in error will be closed immediately upon detection, and any remaining balance will be refunded.

The absolute minimum age to register and play on 67win is 18 years old. We conduct a strict KYC verification process to ensure compliance with this requirement. Any account found to be owned by an underage individual will be closed immediately without notice and the account balance will be frozen pending investigation.

You can contact our team to report concerns about a family member who is a 67win member. We will conduct an assessment and take appropriate action in accordance with our procedures. In the meantime, encourage them to seek professional help and always offer emotional support without anger or judgment — this is vital to the recovery process.

Commitment 67win

As a responsible online gambling platform, 67win is committed to always prioritising the well-being of our members. This is not merely a legal obligation — it is a core value we uphold and practise every day.

We train all our staff to recognise signs of problem gambling and respond with empathy and effectiveness. Our system also proactively monitors betting patterns to identify members who may need help, even if they have not asked for it.

We also support national initiatives related to gambling problem awareness and work with relevant bodies to continuously improve our practices for the benefit of all members.

Our Policy: 67win does not target individuals vulnerable to gambling problems in our marketing campaigns. Members currently under a self-control period or exclusion will not receive any offers or promotions.
Our Responsible Gaming Principles
Player Protection
Member well-being takes priority over profit.
Full Transparency
Odds and risk information presented clearly
Minor Protection
Strict age verification for all new registrations
Ongoing Support
24/7 support for responsible gaming cases.
Join the Smart Play Community

Start Playing with Responsibility Today

Register your 67win account now and enjoy a safe, fair, and responsible online gambling experience. Our self-control tools are ready for you from day one.

By registering, you confirm that you are 18 years of age or older and agree to play responsibly.

Bahasa Melayu